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Shipping Policy

ONLINE ORDERS and PHONE ORDERS:

Orders received by Noon on any business day will ship same day.

Orders received after Noon on any business day will ship by end of the next business day.

Orders received over the weekend (placed Saturday or Sunday) will ship by the end of the next business day.      

Orders received on any Federal Holiday will ship by the end of the next business day.

TRACKING INFORMATION:

We will provide you with a tracking # as soon as we create your shipping label.  This will happen automatically according to the above schedule. 

IF YOU REQUIRE SPECIAL SHIPPING CONDITIONS:

If you have an emergency or special request such as a change of address, it is best:

To call our office during normal business hours at (828) 277 – 3999 between 9:00 a.m. and 5:00 p.m. M-F Eastern Standard Time.  If it is after hours, please email us at [email protected]. Be sure to include your order number and a contact number in your email.  We will make every effort to accommodate your request if your order has not shipped.