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Refund / Return Policy

LICENSING SEMINARS you purchase enable you to attend as many “like-kind” seminars – in any city – on any scheduled date — within one year of purchase.  No cancellation, rescheduling, or booking fees, ever.  Nor any refunds.  

CONTINUING EDUCATION SEMINARS you purchase may be exchanged for any other type of continuing education product we offer between your date of purchase and the end of November of the same year.  No cancellation, rescheduling, or booking fees, ever.  Nor any refunds.  

TABS, BUSINESS SUITE CD, & HOME STUDY PACKETS if you cancel your order before these items ship, you will receive a full refund.  After shipment, no refunds will be issued. 

BOOK ORDERS that have not shipped are refundable.   

BOOK ORDERS that have shipped are subject to the terms and conditions of our Book Repurchase Program.   

BOOK REPURCHASE PROGRAM: If you wish to return your books (new or used), we will gladly buy back the books for 55% of the purchase prive. Books must be in good condition and must be the current editions that are approved by NASCLA. We do not buy back Home Study Packets or Blueprints.

  • Contact us at (828) 277 – 3999 to get our Return Book Authorization Form  
  • We will forward the PSI Examinations’ Candidate Information Bulletin or (“CIB”) that specifies which books and versions are still allowed in the exam centers. 
  • We will reject all books that are not on the CIB and that are not in salable condition. 
  • If you are unclear whether your book(s) qualify, email pictures and notes to us at:  [email protected] .  We can help you decide. 

Please allow 3-5 business days for inspection and processing. 

We will contact you if there are any issues with your request. 

We mail payments out on Fridays for requests approved that week.